RETURN POLICY

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We understand that sometimes things don't go as planned, and we're here to assist you in every way possible. We've designed a return policy that's straightforward and customer-friendly. Please take a moment to familiarize yourself with our policy, so we can provide you with the best service.

 

Returns Accepted ONLY Under the Following Circumstances:

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• Physical or Digital Defects: We stand by the quality of our products. If you receive an item with a physical or digital defect, we're here to make it right.

 

How to Request a Return:

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• Contact Us Promptly: To initiate the return process, you must contact us within one business day of receiving your item. Send us a clear photo showing the defect and a message describing the issue. This helps us expedite the process and serve you better.

 

Approval and Next Steps:

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• Our Team's Assessment: Once we receive your message and photo, our dedicated team will assess the issue.

• Approval: If your item is approved for a refund or exchange, we'll get back to you with clear instructions on how to proceed.

 

Returning Your Item:

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• Follow Our Instructions: We'll provide you with step-by-step guidance on returning your item. Please follow these instructions carefully to ensure a smooth return process.

 

Refund or Exchange:

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• Your Choice: You can choose between a refund or an exchange for the same item, subject to availability. We're here to accommodate your preferences.

 

If you have any questions or require further assistance, please email us at info@irsmerchandise.com

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